FAQs
Ishidaya FAQ
1. Is a reservation required?
We recommend making a reservation in advance.
Seating is limited, particularly for counter seats, private rooms, and weekends.While we may be able to accommodate you depending on availability on the day, we strongly recommend booking ahead if you wish to enjoy our course meals.
2. I have allergies or dietary restrictions. Can you accommodate them?
We will accommodate requests to the best of our ability.
Please inform us at the time of booking if you have any food allergies, religious dietary restrictions, specific dislikes, or an inability to consume raw foods.
At Ishidaya, our dishes are crafted by combining seasonal ingredients, dashi (stock), and seasonings; therefore, depending on the specific request, we may not always be able to accommodate it.
As we may be unable to fully accommodate changes requested on the day of your visit, please consult with us in advance whenever possible.
3. Is there a dress code?
Yes.
We request that guests dress in smart casual attire.
We ask for your understanding and cooperation so that everyone may enjoy a pleasant dining experience in a relaxed atmosphere.
4. Is it okay to wear perfume?
In Japanese cuisine, delicate aromas—such as those from dashi, charcoal grilling, yuzu, wasabi, and seafood—are an essential part of the dining experience.
To ensure that all guests can fully enjoy the aromas of the food, we kindly ask that you refrain from wearing strong perfumes or colognes.
5. Can children use the service?
Families with children are welcome at ISHIDAYA. Please let us know the number and ages of the children when making your reservation. Please note that we are unable to prepare baby food or special children’s meals.
6. Do you have private rooms?
Yes, we offer private rooms tailored to the size of your party and the occasion.
・Private room for 4
・Private room for 6
・Private room for 14
・Sushi private room: Up to 7 guests
These rooms are suitable for a variety of occasions, including family meals, business entertainment, anniversaries, and private gatherings.
The sushi private room, in particular, offers a more exclusive setting where you can enjoy your sushi.
Please let us know when making your reservation if you would like to book a private room.
7. How long does the meal take?
Please allow approximately two hours for your meal.
At Ishidaya, we serve our cuisine in a style that allows you to savor each dish individually while appreciating the flow of the meal and the changing seasons.
If you are in a hurry or have a specific time by which you need to leave, please let our staff know when making your reservation or upon arrival. We will do our best to accommodate your schedule.
8. Do you only offer course meals? Can I order just sushi?
At Ishidaya, we primarily offer set courses.
However, we also provide the following à la carte options:
・5 pieces of sushi
・8 pieces of sushi
Please note that the sushi selection may vary depending on the day's procurement and the season.
These options are available for guests who wish to enjoy Ishidaya casually—focusing on the sushi—rather than opting for a full course meal.
9. How do I change or cancel my reservation?
At Ishidaya, we require a deposit at the time of booking.
Please contact us as soon as possible if you need to change or cancel your reservation.
We source seasonal ingredients and begin preparations in advance based on your reservation.
Please refer to the cancellation policy provided at the time of booking regarding the handling of deposits in the event of cancellation or changes to the number of guests.
10. Can I enjoy the meal even if I am not knowledgeable about Japanese cuisine or kaiseki?
Certainly.
To ensure that guests experiencing Japanese cuisine—including *kaiseki* and *omakase*—for the first time can relax and enjoy their meal, our staff will provide clear explanations regarding the dishes and ingredients.
No specialized knowledge or complex etiquette is required.
At Ishidaya, we cherish the traditional techniques and seasonal spirit of Japanese cuisine while also incorporating ingredients and local characteristics from Vietnam.
We hope that both those familiar with Japanese cuisine and those trying it for the first time will enjoy the unique culinary experience we offer at Ishidaya.